Every Monday, I write about something new you can try this week to drive more downloads for your mobile app and increase engagement with your existing app users, based on what has worked (and what hasn’t) for 23snaps.
If you’ve seen a spike in downloads that doesn’t necessarily related to any of your other marketing activity, you may have been featured in the App Store somewhere in the world. Additionally, if you want to be featured by Apple, it’s important to know what your options are.
I’ve written before about App Store Collections as a possible feature location but I thought it’d be useful to give a full run through of all of the locations where apps can get featured. Just to note – this review looks at the Apple App Store, but the Google Play Store is very similar in placement opportunities. I’ve added a brief note at the bottom on how these two differ from the Windows 8 Store.
The Main Page
The main page of the App Store offers a number of opportunities for featured placement.
- The Header. This is the primary real estate on the App Store. Apple is showcasing fewer individual apps in this section, instead saving this space for Apple’s own collections or apps, but they do include one or two individual apps each week.
- New & Noteworthy. While a new app or an updated app might get a nod in this section, in fact this seems to be another place for Apple to feature certain apps regardless of update time.
- What’s Hot. Like New & Noteworthy, the apps in this section are not necessarily the most downloaded or popular that week, but are simply apps featured by the App Store team. In many cases, you will see apps here that were in New & Noteworthy the week before.
- App of the Week. This promotional placement is often reserved for a paid app that is offered for free by the App Store for a week.
Subcategories
The subcategories, such as Games, Lifestyle, Education, etc offer more featured placements. While apps featured here may have fewer downloads overall, the audience is likely to be more targeted.
- The Header (US App Store only). In the US App Store, subcategories get a large header image like that of the homepage. This is a highly prominent placement and in the subcategories, it usually features individual apps rather than collections or Apple’s own apps.
- Small Banners. These button-like banners showcase a single app in more detail than the New & Noteworthy or What’s Hot sections. These same placements exist on the main page but are rarely, if ever, used to promote a single app rather than a collection.
- New & Noteworthy.
- What’s Hot.
Collections
As of July, 2013, Apple has the following App Collections to showcase apps that may not stand out in the subcategories but are useful for particular interest groups.
- Hall of Fame
- Apps for Kids
- Camera and Photography
- Music Discovery
- Apps for Parents
- Social Networking
- Cooking
- Travel
- On the Town
- Band in Your Hand
- Get in Shape
- Apps for Shopping
- Get Stuff Done
- Your News
- TV Time
- Money Management
- Apps for Business
- Apps for Heathcare Professionals
More are being added all the time and there are different app collections for iPhone and iPad apps.
Other App Stores
Beyond the Apple App Store and Google Play Store, there are opportunities to get featured in third party app stores like Amazon or Opera.
For other platforms, there may be slightly different featured requirements or options. For example, for the Windows 8 Store, featured options are very limited – which means being featured can lead to a lot more notice for the apps that gain that placement. With Windows 8, there are only three levels, the featured apps on the home page, the apps that have passed Windows’ design review process that sit one click down in the subcategories (such as Social, Entertainment or Games) and then the apps that have been submitted but haven’t been through the Windows design review process that sit one click down from the subcategory.
As a final note, being featured can be a double-edged sword. On the one hand you get a boost in downloads but on the other, you can potentially acquire a lot of users who don’t stick around, especially if you have a free app.
Anything I’ve missed? Let me know in the comments below!
The other day, a conversation in the office about how to generate more press coverage for our startup led to some questions – what do the major tech blogs consider newsworthy? What do they usually write about? Are there any publications that provide more coverage for startups, or article topics that drive more of the news?
A quick glance turned into a longer look, and the result was some analysis on a full week’s worth of content (between 1 and 7 August, 2013) on five major tech blogs – TechCrunch, The Next Web, WIRED news, TIME’s Techland, and CNN.com’s tech news section. There were over 540 articles to analyse and the results were fascinating (and I wonder if the publications themselves look at the breakdown of their content in this way).
To summarize the information gathered, I’ve created this handy infographic:
Here are a couple of interesting takeaways:
– Only 11% of a week’s worth of tech press was about startups launching. [Tweet this stat]
If you want to get coverage for a new venture, you’d better have a good hook because this type of story clearly doesn’t get as much coverage as, say, new feature releases from Google or a news from Apple. Startups in general drove about 25% of the press for the week analyzed.
– TechCrunch devotes about 43% of its coverage to startups; TIME Techland only 8%. [Tweet this stat]
It’s not surprising to see a large percentage of TechCrunch’s coverage is about startups, but it is interesting that other top tech blogs spend so few words on the space. WIRED was barely any better at 9% and The Next Web and CNN had slightly fewer than 1 on 4 articles about startups.
– Apple, Facebook, Microsoft and Google account for 20% of the coverage across major tech blogs. [Tweet this stat]
The four companies alone were the subject of 1 in every 5 articles posted by the five sources.
– 50% of the new ventures covered by WIRED’s tech news blog were launched from a university research center. [Tweet this stat]
Want coverage on WIRED? Better team up with an established university. Or go space. WIRED loves a good astronomical discovery.
– While 40% of startup coverage was about company launches, new features and fundraising also made the news. [Tweet this stat]
If you’re past launch but still considered a start up, don’t write off tech press. 6 in 10 of the articles about startups across all five tech blogs were about something other than the company launch. Primarily this was related to startups launching new features (25% of startup coverage) and fundraising (11% of startup coverage), there were stories about acquisitions, hiring and general business news (such as trend pieces and small companies responding to business and political news like the NSA leak).
Of course this is a limited data set, and I’d love to do the same analysis for a larger sample of articles and more sources. That said, I believe this to be a good snapshot of tech press and how it relates to startups.
Got any thoughts on these data? Does this seem to match with your experience and knowledge of the tech press? Let me know in the comments below.
Every Monday, I write about something new you can try this week to drive more downloads for your mobile app and increase engagement with your existing app users, based on what has worked for me (and what hasn’t).
Arguably one of the most important elements of your entire app is the icon. You may have a brilliant application, but if no one bothers downloading it because the icon is unattractive or misleading, it doesn’t matter. On the flip side, a brilliant icon can make the difference between an app that gets passed over in the App Store or one that gets downloaded purely because it looks interesting.
Creating a great icon isn’t easy, but even when you have a number of designs on the table, it’s hard to tell which one will be the best for your audience. And with the App Store approval process taking seven days or more, it’s hard to quickly test different variations (or change your icon if you think things aren’t going well). You also don’t want to change your app icon too often if you can help it as it’s the primary branding material that customers use to recognize your app.
However there is a way to test a variety of icons without actually uploading them to the App Store, and that is to run a small ad campaign where all of your creative elements are identical except for the icon. For a small cost, this will allow you to quickly determine which version generates the most clicks (and therefore is likely to perform best in the App Store).
You can run these ads through AdWords, Facebook, or another platform of your choosing but with a small budget and in a short amount of time, you have a much better idea of which icon will work for your app and audience.
My Monday Mobile Marketing Tip for this week: Create an ad campaign on Facebook or Google AdWords to test different variations of your app icon. Is your current icon performing as well as other variations? Use this campaign to decide on the most effective icon before releasing it into the App Store.
Every Monday, I write about something new you can try this week to drive more downloads for your mobile app and increase engagement with your existing app users, based on what has worked (and what hasn’t) for 23snaps.
This one isn’t strictly marketing but getting this wrong can seriously impair your user acquisition efforts. Regardless of whether you consider yourself in beta, midway through your product roadmap or done with the final version of your app, your app had better work as expected on any device for which it’s available.
Both in the early days when you’re first promoting your app, and later when you’re more established, the number one deterrent that will keep people from downloading is a ton of bad reviews. Reviews are the only things besides your app description and images at the point of download to help potential users make a decision. If your brand new app has a bunch of one or two star reviews, all of your promotion efforts will be completely undermined by what people see when they get to your page in the App Store or Play Store.
What I’ve noticed is that people very rarely leave one or two star reviews for not having a feature they want or how an app looks. Usually these types of comments will appear in three and four star reviews of people who are generally happy with the app and idea and want to see more added going forward. In most cases, one and two star reviews, the ones that keep other people from downloading come from performance issues. This can include crashing, broken screens or links, and features that don’t work.
There are three primary ways to ensure your app is Store-ready before you submit and promote.
First, you can test in-house or yourself. You shouldn’t simply be testing your app on a virtual environment – set up an account on TestFlight so you can install a test version of your app on multiple devices. When testing your app, you shouldn’t simply be looking at whether or not the app works as expected (although that is critical) – you should also be thinking about load times, how the app performs on 3G vs 4G vs Wifi, how the app performs on a slow network, or how it works on older devices like iPhone 3S. When testing for Android, there are literally thousands of devices that have almost as many variations. Does your app use the camera functionality? The Nexus 7 doesn’t have a back-facing camera – how does your app perform without one? Use video? The Samsung Galaxy records such high quality video by default that a 3 second video can be more than 10mb – how does that affect upload time and app performance? Every time we release a new version of the app, we test extensively in-house; easily spending a week or more in staff hours going through each screen and feature.
If you want to keep the process in-house but don’t currently have the expertise or time to test properly (here’s a tip – if you tried doing testing and quality assurance yourself and still got a bunch of bad reviews, this is you) then consider hiring a freelancer or a full time QA specialist. The benefit is that you have an expert who also gets the chance to know your app quite well, a major plus to make testing faster and more effective.
Finally, you can hire an agency which specialises in testing apps, of which there are many. This may be cost prohibitive for small startups or individual developers, but might be worth it particularly if you’re just starting to develop for Android, as an agency has the resources to test across dozens of the most popular devices.
My Monday Mobile Marketing Tip for this week: Test, test, test before you launch or update your app. Perfect your product with either in-house or agency support because there’s not a lot of point in doing tons of marketing to send someone to an App Store listing full of one star reviews.
Every Monday, I write about something new you can try this week to drive more downloads for your mobile app and increase engagement with your existing app users, based on what has worked for me (and what hasn’t). This one actually applies to any number of small businesses but is based on a lesson learned for marketing our app.
Not all of our our marketing and app promotion efforts have been successful (by a long shot!) and one of the channels that didn’t work out, for a slightly unusual reason, was Twitter ads.
Twitter was a very attractive channel in my opinion. It offered a huge amount of targeting; Twitter has their own subcategories that include interests that range from home education to men’s accessories to comedy films, and you can select Twitter users in order to target users who are followers, or similar to followers, of that particular account. Additionally, I had seen a number of apps advertising on the platform. Most active was YPlan, an app that helped users discover great events going on that day but Twitter’s advertising team had provided a case study suggesting Hailo, the taxi hailing app, had achieved great success advertising on the platform as well.
There’s a significant barrier to entry for many small companies before even considering the pros and cons of the platform itself – and that’s the required advertising spend commitment. This makes sense from Twitter’s point of view – Twitter’s ad platform is very new. They want advertisers who are committed to buying large volumes of ads and spending a great deal of time learning and using the ad platform as Twitter learns from those early advertisers. Unfortunately, this also prevents smaller companies from getting started (the initial spend commitment in the UK is in the tens of thousands of pounds although this can change very quickly as Twitter opens the platform to more advertisers).
But, the amount of money is less relevant than the success of the platform in driving downloads so we decided to give it a try. Initially I was incredibly impressed by the targeting options (as expected) and the response rate. Twitter measures ad success on what they call engagement rate. Successful engagement can include a retweet, a click or a follow and most advertisers can expect anywhere between a 1-3% engagement rate while some advertisers can see up to 20+%. Of course we were also tracking app downloads that resulted from a click but the click to download rate was close to 10%, a pretty strong metric comparable to Facebook. Costwise, CPA was slightly higher than other channels but there was a lot of room for optimization. The volumes of downloads we were driving were quite small but overall it looked promising.
However there was a problem that ultimately made Twitter a channel we had to write off, and it’s probably not what you’d expect.
It was way. Too. Slow.
Scheduling a week’s worth of ads could easily take half a day or more. Each campaign change took 10-30+ seconds to load. This may not sound like a lot but imagine trying to target 100 Twitter users’ followers and this kind of delay after entering each user name. Additionally, because there was no way (when we started) to choose which hours you wanted to run your ads within a long running campaign, I needed to create an individual campaign that started at 5pm and ended at 11pm for every day of the week, in order to reach users while they were at home on their wifi and more likely to download an app that they saw advertised.
A small startup has limited staff resources and numerous demands on its staff’s time. I put a great deal of effort into learning about and building campaigns on the Twitter platform and was not unhappy with the performance. But for the number of downloads I was generating through the platform compared to the time it was taking to create the campaigns, it made no sense to renew the purchase order and continue using the platform. It was even more frustrating to spend 80% of my day waiting for a page to reload while trying to get our campaigns set up, when I knew how many other critical projects I wasn’t working on. This might have been a justifiable use of time had Twitter been driving large volumes of leads and signups but for all this effort, we were only able to see a boost of a few hundred sign ups per week.
For larger companies that have lots of resource to dedicate to running Twitter ads, it’s not a bad platform. But for a mobile startup with a small team, until Twitter makes some major updates to their ad platform, it is a time sink that might pay off from a money perspective, but not from a time one.
My Monday Mobile Marketing Tip for this week: worried about whether or not you should be using Twitter ads? Don’t stress. You can use it when you’re bigger or if you want to hire someone to manage them pretty much full time.
Have a different opinion about Twitter ads? Let me know in the comments!
Meaghan Fitzgerald is a marketer and entrepreneur building and growing consumer and gaming products and experiences. A Silicon Valley native, she started her first company, DormWise, in 2006 which she later sold in 2009. Meaghan spent 7 years in London in early stage consumer startups, two years at Xbox as a product marketer for Minecraft, and is currently the head of product marketing for VR experiences at Facebook and Oculus. Meaghan writes here about business, technology, gaming, and marketing. She has been named a top